Terms of Service, Privacy Policy, and other legal documentation.
Last Updated: December 1, 2025
Welcome to Orion Energy Consultancy ("Orion," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our services, including our intelligent scaling solutions and related products. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
By accessing or using Orion's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services. These Terms constitute a legally binding agreement between you and Orion Energy Consultancy.
Orion provides intelligent scaling solutions for businesses, which may include but are not limited to:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may also impose limits on certain features or restrict access to parts or all of the services without liability.
As a reseller and consultant, Orion may provide access to products, services, software, or solutions developed or provided by third parties. When you purchase or use such third-party products or services through Orion:
When you create an account with Orion, you agree to:
You may not use our services to engage in any illegal, fraudulent, or harmful activities, including but not limited to violating intellectual property rights, transmitting malicious code, or attempting to gain unauthorized access to our systems.
All fees for Orion's services are as quoted in our proposals, invoices, or service agreements. Prices are subject to change with notice. Unless otherwise stated, all fees are in U.S. dollars and do not include applicable taxes, which will be added to invoices as required by law.
Payment is due as specified in your invoice or service agreement. Late payments may incur interest charges at the rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower. Orion reserves the right to suspend or terminate services for accounts with overdue balances.
Refund policies vary depending on the specific service or product purchased. Consulting services and customized solutions are generally non-refundable once work has commenced. Third-party products and services are subject to the refund policies of their respective providers. For specific refund information, please contact us at hello@orionrmn.com.
All content, trademarks, service marks, logos, trade names, and other intellectual property displayed on our website or provided through our services ("Content") are the property of Orion Energy Consultancy or our licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may not use, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content without our express written permission, except for your personal, non-commercial use. Any unauthorized use of Content may violate copyright, trademark, and other laws.
If you provide feedback, suggestions, or ideas about our services ("Feedback"), you grant Orion a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into our services without compensation or attribution.
Orion warrants that consulting and advisory services will be performed in a professional and workmanlike manner consistent with industry standards. This warranty is limited to a period of 30 days from service delivery. Your exclusive remedy for breach of this warranty is re-performance of the deficient services or, if re-performance is not possible, a refund of the fees paid for such services.
IMPORTANT: ORION PROVIDES THIRD-PARTY PRODUCTS AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. ORION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THIRD-PARTY PRODUCTS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. All warranties for third-party products are provided solely by the original manufacturer or service provider.
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 7.1, ORION MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. ORION DOES NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ORION, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ORION HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORION'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ORION IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100.00).
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such cases, Orion's liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Orion, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
Either party may terminate the service relationship at any time, with or without cause, upon written notice to the other party. Orion may immediately suspend or terminate your access to our services if you breach these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.
Upon termination, your right to use our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnity obligations, and limitations of liability.
You remain responsible for all fees and charges incurred prior to termination. Termination does not relieve you of any payment obligations for services already rendered or products already delivered.
These Terms and any dispute arising out of or relating to these Terms or our services shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions.
Before filing any legal action, the parties agree to attempt to resolve disputes through good-faith negotiation. If a dispute cannot be resolved through negotiation within 30 days, either party may pursue binding arbitration or litigation as provided below.
Any dispute, claim, or controversy arising out of or relating to these Terms or our services that cannot be resolved through negotiation shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Hennepin County, Minnesota, and shall be conducted by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
TO THE EXTENT PERMITTED BY LAW, ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR ENGAGE IN ANY CLASS ARBITRATION.
Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party ("Confidential Information") and to use such information only for the purpose of performing under these Terms. Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully known by the receiving party prior to disclosure; (c) is rightfully received from a third party without breach of any confidentiality obligation; or (d) is independently developed by the receiving party without use of the Confidential Information.
Orion reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website with a revised "Last Updated" date or by sending you notice via email. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of our services.
These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Orion regarding our services and supersede all prior or contemporaneous communications, whether electronic, oral, or written.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Orion's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or any of your rights or obligations hereunder without Orion's prior written consent. Orion may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
Nothing in these Terms shall create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. You have no authority to make or accept any offers or representations on Orion's behalf.
If you have any questions about these Terms or our services, please contact us at:
Orion Energy Consultancy
Email: hello@orionrmn.com